Ratings based on 2,212 verified reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
AirAsiaGo-verified reviews
3 out of 5
by a verified traveller

Posted 21-Feb-2019 on Expedia
We had a late check-in and I was told my credit card would be charged the room fee at 10pm (prior to our arrival). When we did arrive the clerk attempted to charge me a second time before I mentioned that I had already been charged. The lobby and elevator had a fairly strong fish scent. Our room was big but was quite hot and had a stagnant scent.
Comment from Hotel Management
21-Feb-2019 by Kurt R, Hotel Management
Thank you for bringing the issues you encountered to my attention. I will be discussing the issues with my appropriate department managers to rectify what you encountered. We hope to have another opportunity to have you stay with us again!
4 out of 5
by a verified traveller

Posted 20-Feb-2019 on Expedia
The location is excellent - Close to Disney, plenty of dining within walking distance, right across the street from Old Town. The staff was friendly and welcoming. The breakfast was very good with a wide selection. The elevator was painfully slow. Housekeeping didn't make up our room each day until late afternoon. We are early risers and like to return to a made up room after lunch time. They may have sent housekeeping sooner in the day if we had asked, but we just worked around it. I would definitely stay here again. Great value for the price.
Comment from Hotel Management
20-Feb-2019 by Kurt R, Hotel Management
We appreciate your taking the time to post your review and rating! We look forward to having you stay with us again!
4 out of 5
by a verified traveller from NJ

Posted 20-Feb-2019 on Expedia
Staff was very accommodating. Room was clean and was the whole property.
Comment from Hotel Management
20-Feb-2019 by Kurt R, Hotel Management
Thank you for your 4 rating and kind comments. We hope you enjoyed your stay with us and look forward to having you stay with us again.
5 out of 5
by a verified traveller

Posted 17-Feb-2019 on Expedia
We had a wonderful time at this hotel. The staff was so friendly, the rooms were clean and the breakfast was very good. I’m very picky about cleanliness and this hotel was super clean! There was a good selection every morning for breakfast. The only complaint were the beds- not very comfortable. We were only 10-15 minutes from the parks, which was really nice. We would definitely stay here again!
Comment from Hotel Management
18-Feb-2019 by Kurt R, Hotel Management
Terry, Thank you for your kind words regarding your stay with us! We are happy to hear you had a wonderful time and appreciate your recognizing our staff! We look forward to having you stay with us again!
5 out of 5
by a verified traveller from Oc md

Posted 17-Feb-2019 on Expedia
Great location. Food good. Friendly staff. Not overly pushy sales for Disney /attractions
Comment from Hotel Management
18-Feb-2019 by Kurt R, Hotel Management
Steve, Thank you for taking the time to post your review and rating on Expedia. We hope you enjoyed your visit and look forward to welcoming back, the next time your travels bring you to town.
3 out of 5
by a verified traveller

Posted 16-Feb-2019 on Expedia
The photos online make this hotel look much better than it actually is. Pros: the room was pretty big (we had six- 2 adults and 4 kids) and there was plenty of space. The bathroom was spacious and clean. There was a fridge, microwave, and small kitchen sink. There was also a complimentary shuttle to get you to the Disney parks. We didn't use the pool because the weather didn't cooperate, but it looked nice. Cons: The beds and pillows were uncomfortable. The carpet was old (hotels with carpeting need to move toward laminate/tile for sanitary purposes). The room was dark and dingy. The breakfast (although complimentary) was lacking. If you're looking for a breakfast with healthy options, this is not the one for you. There was no fresh fruit (other than brown bananas and some nasty looking pineapple). The rest of the items were basically carb overload, which my kids enjoyed. Me, not so much.
Comment from Hotel Management
18-Feb-2019 by Kurt R, Hotel Management
Thank you for your comments and observations. I am sorry to hear that you did not find everything to your liking. We do hope you enjoyed your visit to the Kissimmee area and that you will consider giving us another opportunity to provide you with the great service and accommodations we are known for.
5 out of 5
by a verified traveller from Stafford Va

Posted 13-Feb-2019 on Expedia
Everyone was very helpful. Great continental breakfasts!!
Comment from Hotel Management
14-Feb-2019 by Kurt R, Hotel Management
Thank you for your comments and rating! We are happy to hear you enjoyed your stay and look forward to having you visit us again!
3 out of 5
by a verified traveller

Posted 11-Feb-2019 on Expedia
Good clean hotel with large rooms. The breakfast was OK but uses disposable plastic everywhere, given the large size and ample staff real plates and cutlery would be preferable and forward-thinking.
Comment from Hotel Management
11-Feb-2019 by Kurt R, Hotel Management
Thank you for your comments and rating! We hope you had a pleasant visit to the Kissimmee area and look forward to having you stay with us again.
5 out of 5
by a verified traveller from Fort Lee, NJ

Posted 08-Feb-2019 on Expedia
Perfect location and great breakfast!!! Awesome!!!!
Comment from Hotel Management
11-Feb-2019 by Kurt R, Hotel Management
Thank you for your 5 rating and comments! We appreciate your business and look forward to having you stay with us again!
5 out of 5
by a verified traveller

Posted 07-Feb-2019 on Expedia
Great pool and bar area. Very friendly staff. Who eats beans for breakfast???
Comment from Hotel Management
08-Feb-2019 by Kurt R, Hotel Management
We appreciate your comments and rating! Vegetarian beans are a staple for breakfast for those traveling from the UK, and other international locations. We hope you enjoyed your visit to the Kissimmee area and look forward to seeing you again.