Ratings based on 308 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
AirAsiaGo Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Hidden Valley Lake, CA

Clean and comfortable

Posted 15-Nov-2017 on Expedia
Pros: Clean and comfortable rooms and the friendly staff.
Location: The ski resort was nearby as were several hot springs pools.
The rooms were clean and comfortable; the staff was friendly and professional; and the hotel had a nice restaurant that offered a decent breakfast deal. The hotel was located outside of the downtown area, but it was a short drive to all of the stores and restaurants.
Comment from Hotel Management
16-Nov-2017 by Rianne, Hotel Management
Thank you for the wonderful review! We hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveller

Like hotel disgruntled with service

Posted 12-Oct-2017 on Expedia
I’m anaphylactic to down and made prior arrangements. When I arrived, there were down pillows in the room. I called front desk, he argued with me and treated me like an idiot because apparently the hotel does not use down products. I took picturrs of the tags and received poly pillows.
Comment from Hotel Management
15-Oct-2017 by Barbara, Hotel Management
We are deeply sorry to have upset you. These are brand new pillows and not all staff knew of the change. No excuse! I hope that you had a good night sleep in the end and forgive us for the experience. We hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from berkeley, CA

Mountain standard getaway

Posted 01-Oct-2017 on Expedia
Was in Steamboat for my brother's wedding. It was still top service even out of ski season. Extra bonus points for the breakfast vouchers for each morning!
Comment from Hotel Management
04-Oct-2017 by Rianne, Hotel Management
We are happy to hear about your wonderful experience. We hope to see you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Germany

Nice Hotel with large outdoor pool

Posted 14-Sep-2017 on Expedia
Pros: Good service stuff
Location: Restaurant and patio bar in the same building.
A little far away from downtown but free bus service in front of the hotel operates up to 11.30 pm
Comment from Hotel Management
15-Sep-2017 by Candace, Hotel Management
Thank you for your feedback, it is greatly appreciated! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Sep-2017 on Expedia
Very friendly service. Very good hotel restaurant, with discounted breakfast for guests. Good pool area. Close to downtown and activities. Free wifi, ample parking. Only drawbacks were it was somewhat hard to control the temperature in the room, and the room (we had suite) was on the small side.
Comment from Hotel Management
09-Sep-2017 by Candace, Hotel Management
Thank you for your feedback, we do have an executive king suite that is a little more spacious for next time. Hope to see you again soon!
4 out of 5
by Nathan

Posted 16-Aug-2017 on Hotels
Comment from Hotel Management
18-Aug-2017
Thank you for your feedback, we hope to see you again soon!
5 out of 5
by Ann

Steamboat

Posted 15-Aug-2017 on Hotels
Very nice room
Comment from Hotel Management
18-Aug-2017
Thank you for your feedback, we hope to see you again soon!
5 out of 5
by Santiago

Posted 06-Aug-2017 on Hotels
Comment from Hotel Management
11-Aug-2017
Thank you for the great rating, we appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous

Posted 28-Jul-2017 on Expedia
This location offers plenty of extras. Rex's onsite restaurant has lawn games for kids if you care to dine outside. Indoor and outdoor pool plus a workout room I used. Perfect location on the main drag!! Tammy at front desk was super sweet!!
Comment from Hotel Management
30-Jul-2017 by Barbara, Hotel Management
Thank you for this wonderful review and for recognizing Tammy for her excellent service. We look forward to welcoming you again in the near future.
4 out of 5
by A verified traveller

Posted 14-Jul-2017 on Hotels
OK - The price was not justified.
Comment from Hotel Management
21-Jul-2017
Thank you for your feedback, we are in the peak of our busy summer season. We'd love to encourage a visit in the fall or spring when things calm down a bit, we can offer quite the savings during these times.