Ratings based on 441 verified reviews

3.4 out of 5
76% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
AirAsiaGo-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 24-Jun-2019 on Expedia
5 out of 5
by a verified traveller

Posted 09-Jun-2019 on Expedia
As advertised, great location near downtown palm springs for the last minute budget travelers.
Comment from Hotel Management
10-Jun-2019 by Musicland, Hotel Management
Thank you for staying with us. We are glad you liked it and hope to see you again for your next visit.
5 out of 5
by a verified traveller

Posted 29-May-2019 on Expedia
Costumer service is great 👍 Love about the bicicles
Comment from Hotel Management
29-May-2019 by Musicland, Hotel Management
Thank you for staying with us. We are happy you loved your stay. Please come back and visit us soon
4 out of 5
by a verified traveller from Gilbert, Arizona

Posted 05-May-2019 on Expedia
The location is really good and there is a free city shuttle that stop right outside of the motel. This place is a diamond in the rough. Mid Century Modern original. Unfortunately the rooms are in need of a serious remodel. The pool and jacuzzi is definitely attractive but also, needs a good cleaning and more chlorine! I only know because I’m a pool man. The bedding was clean and the bed was comfortable. The shower was hot but as mentioned, the rooms need to be brought up to date. If they were... the price would double, which would be reasonable.
Comment from Hotel Management
29-May-2019 by Musicland, Hotel Management
Thank you for choosing us for your stay. We appreciate your feedback and will make the proper adjustments for future guests. Please come back and check us out.
4 out of 5
by a verified traveller

Posted 30-Apr-2019 on Expedia
Location was good. You can use free bicycles They do not provide facial tissues Toilet seat was loose and i had to borrow a screwdriver to fix it. Even after knowing i was borrowing a screwdriver to fix it, they didn’t offer to help. Other guests we met said the same thing. Toilets seats have 2 large plastic screws!?!? Strong smell of a gas leak by the pool. I reported the smell to the male manager. He had an untruthful excuse.
3 out of 5
by a verified traveller

Posted 01-Apr-2019 on Expedia
It was nice to be just outside of all of the downtown activity and to be in a quiet location. The room was not very clean however, and although the staff were friendly not all of them were attentive or visible at all for long periods of time. I would not recommend this location for more than a very short stay.
Comment from Hotel Management
04-May-2019 by Musicland , Hotel Management
Thank you for your review. We will do our best to be more attentive to our guests. Please give us another try.
4 out of 5
by a verified traveller

Posted 24-Mar-2019 on Hotels
Comment from Hotel Management
24-Mar-2019 by Nick, Hotel Management
Thank you Mike for staying with us.
2 out of 5
by a verified traveller

Gale schlee

Posted 24-Mar-2019 on Hotels
Noisy
Comment from Hotel Management
03-Apr-2019 by Musicland, Hotel Management
Thank you for your review.
2 out of 5
by a verified traveller

Smells like mold

Posted 22-Mar-2019 on Hotels
The room smelled like mold and the hotel was low quality overall. When I tried to check out a day later and find somewhere else to stay, they wouldn’t refund my stay, only offered me to come back another time. That will never happen!
1 out of 5
by a verified traveller from Stockton

Musical disaster.

Posted 16-Mar-2019 on Hotels
By far the worst Motel I have ever stayed in. Does not deserve even 1 star. Hotels.Com should not have it available as on of their properties and frankly one might reconsider using H.C as a provider. First of all we made our reservation on the evening of Jan 22. No where on the reservation form did it say non-refundable. The following day we learned of a family illness and attempted to cancel the reservation. H.C said there was a 50% penalty. According to H.C they sent a confirmation e-mail late on Jan22. Contrary to the confirmation we printed out when we booked the stay, that e-mail did in fact say we had to cancel by Jan22 or face a 50% cancellation charge. Duh, 2 hours before we had just made the reservation Needless to say numerous cancellation conversations with both the motel and H.C proved fruitless as each pointed to the other as to whose policy it was. So much for the penalty. The property had no security latch on the door, no clothes closet, only a flimsy portable rack, bathroom door couldn't be shut as it was warped, the heater had a broken temperature control switch, the bed sagged in the middle like a hammock and we saw one or more large cockroaches in the bath area.
Comment from Hotel Management
03-Apr-2019 by Musicland, Hotel Management
Donna, I would review your terms and conditions of your reservation. We cannot modify or change NON REFUNDABLE reservations. It just is not possible. The terms were clearly stated as a 50% cancellation penalty. We were happy to move your reservation to a different date which you did not agree too.