Ratings based on 3,668 verified reviews

3.9 out of 5
75% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller from Houston, US

Posted 18-Mar-2019 on Expedia
Staff was amazing. Stayed for 10+ days they made me feel at home by being there when I need them. The place is amazing with wonderful views of both the lagoon and the ocean. Swimming pools on both sides as well so you have the option of choosing your view while relaxing. I would highly recommend Westin to any one. If not westin then somewhere in the HOTEL ZONE.
5 out of 5
by a verified traveller

Posted 17-Mar-2019 on Expedia
All good, just need more ride for kids to play. View nice
1 out of 5
by a verified traveller from Bettendorf

Posted 16-Mar-2019 on Expedia
The property is beautiful and clean. Great spa service. Paper thin walls in rooms and can hear everything from other rooms. Food is average. They do not have authentic Mexican food. DO NOT use their concierge service.
4 out of 5
by a verified traveller from Rockland , us

Posted 12-Mar-2019 on Expedia
Food quality can improve, it has been better in the past
4 out of 5
by a verified traveller from Washington D.C.

Posted 12-Mar-2019 on Expedia
Overall experience was excellent. Personally I like my rooms carpetted but I don’t think none of the rooms have carpet. Reasonable price in the restaurants at the hotel. $20 for breakfast is worth it. Very friendly and helpful staff. One thing I was not told until my last day in there was that they do have a outdoor sea facing hot tub. Pretty decent collection at the gift shop.
1 out of 5
by a verified traveller from Vancouver BC Canada

Posted 12-Mar-2019 on Expedia
Beach was beautiful Food was disgusting we found hair in our food 3 times Never use this hotel again
3 out of 5
by a verified traveller from United States

Posted 11-Mar-2019 on Expedia
Overall my stay at the Westin was good. The rooms had a weird smell when we first entered as if they hadn't been aired out in a while but that went away after we opened the balcony doors. The staff was very nice and helpful and the food options at the resort were great for the days that we did not want to venture out. The biggest issue we had was when the cold water was turned off in our room for some reason (only scorching hot water was available) and we had to take a golf cart to the "hospitality rooms" (the back side club area of the hotel) to take a shower. The "hospitality rooms" were very clean and nicer that my room but it was just inconvenient and I'm not sure why the hotel would do maintenance on their water during a busy spring break week.
5 out of 5
by a verified traveller

Posted 08-Mar-2019 on Expedia
The staff was amazing and so helpful. The first day we asked for our room to be changed for a better view and immediately got it changed. The concierge were so helpful with helping me set up activities for our stay. I couldn’t have asked for a better vacation place.
3 out of 5
by a verified traveller

Posted 08-Mar-2019 on Expedia
Decent enough resort. Cleanliness not the best and room was very very humid. Good location
4 out of 5
by a verified traveller

Posted 08-Mar-2019 on Expedia
Resort was better than in pictures. Staff and services was so nice they made the experience the best. Their customer service, you will never get back home. The service by everyone was amazing ! One person who stood out to me and my family was the service at the restaurant, his name was Rene. He honestly deserves a promotion and the best you guys can give him. He is genuinely happy to be there serving us and we appreciated him so much. Thank you to everyone again !